Full Service

Consulting

Training

Portrait

Expertise

Agora
Home Email Sitemap Deutsch Français
Strategic communication
Argumentation
Crisis communication
Internal communication
Quality assurance
Executive search
Outsourcing
PR activities
Think tank
Coaching
   
back
   
   
   
   
 
 

Quality Assurance

Optimizing quality and productivity


Higher productivity due to leaner structures
Stimulating workshops to optimize service procedure
Professional leading of quality action teams
In English, German and in French

Products, though from different brands, often show practically the same level of quality. One way to differ is, quite clearly, marketing. The other – more lasting and effective – way of differentiation is providing excellence in service.

Service makes the difference. We support your striving
for excellence!

Quality workshops

We facilitate your process of optimizing service quality and reaching excellence: by means of workshops, key notes, motivating quality action teams and trainings.



Increasing productivity

Individuals, processes, procedures … it's all highly complex. At which point down the line does the problem lie? – Not always that obvious to see. We can help you find the slow-down. And
we can assist you in speeding it up. With our wide experience in consulting.

Salespersons' training

appunto provides special trainings for B2B salespersons and for persons selling highly sophisticated
products.

How to establish contact. How to identify customers' needs and desire. How to convince them of
product advantages. And, what is most important, how to reach their hearts and win them over.

Our trainings focus on salespersons to inspire and enthuse rather than just inform customers. Learn how to come across at your best.


» Presentation skills training

     

appunto communications, Hadlaubstrasse 80, CH-8006 Zurich, Switzerland, phone +41 44 363 03 03